Kode Skema :
SKM/0560/00009/1/2019/11
Judul Skema :
FOOD AND BEVERAGE WAITING - LEVEL III
Dokumen Skema :
Ringkasan Skema :
Daftar Unit Kompetensi
| Kode Unit | Unit Kompetensi |
|---|---|
| D1.HRS.CL1.04 |
Communicate effectively on the telephone |
| D1.HRS.CL1.05 |
Comply with workplace hygiene procedures |
| D1.HRS.CL1.06 |
Develop and update local knowledge |
| D1.HRS.CL1.07 |
Perform clerical procedures |
| D1.HRS.CL1.08 |
Maintain hospitality industry knowledge |
| D1.HRS.CL1.11 |
Perform clerical procedures |
| D1.HRS.CL1.12 |
Perform basic First Aid procedures |
| D1.HRS.CL1.13 |
Promote hospitality products and services |
| D1.HRS.CL1.14 |
Read and interpret basic instructions, directions and/or diagrams |
| D1.HRS.CL1.15 |
Receive and resolve customer complaints |
| D1.HRS.CL1.17 |
Speak English at a basic operational level |
| D1.HRS.CL1.18 |
Work effectively with colleagues and customers |
| D1.HRS.CL1.19 |
Work in a socially diverse environment |
| D1.HRS.CL1.20 |
Perform child protection duties relevant to the tourism industry |
| D1.HBS.CL5.02 |
Develop and maintain food and beverage product knowledge |
| D1.HBS.CL5.09 |
Provide a link between kitchen and service area |
| D1.HBS.CL5.12 |
Provide food and beverage services |
| D1.HFI.CL8.07 |
Process a financial transaction for services rendered |
| D1.HGE.CL7.11 |
Receive and securely store in-coming goods |
| D1.HRS.CL1.01 |
Access and retrieve computer-based data |
| D1.HBS.CL5.10 |
Provide advice to patrons on food and beverage services |
| D1.HBS.CL5.02 |
Develop and maintain food and beverage product knowledge |
| D1.HBS.CL5.09 |
Provide a link between kitchen and service area |
| D1.HBS.CL5.11 |
Provide gueridon service |
| D1.HBS.CL5.13 |
Provide room service |
| D1.HBS.CL5.14 |
Provide silver service |
| D1.HBS.CL5.16 |
Take food orders and provide courteous table service |
| D1.HFI.CL8.08 |
Process transactions for purchase of goods or services |
| D1.HCS.CL6.01 |
Develop a marketing strategy and coordinate sales activities |
| D1.HCS.CL6.04 |
Manage quality customer service |
| D1.LAN.CL10.04 |
Communicate in English on The Telephone |
| D1.LAN.CL10.09 |
Read general information texts or media |
| D1.LAN.CL10.10 |
Write a short message in English |