Kode Skema :
SKM/0560/00009/1/2019/8
Judul Skema :
FRONT OFFICE - LEVEL III
Dokumen Skema :
Ringkasan Skema :
Daftar Unit Kompetensi
| Kode Unit | Unit Kompetensi |
|---|---|
| D1.HOT.CL1.01 |
Work effectively with customers and colleagues |
| D1.HOT.CL1.02 |
Work in socially diverse environment |
| D1.HOT.CL1.03 |
Implement occupational health and safety procedures |
| D1.HOT.CL1.05 |
Perform clerical procedures |
| D1.HOT.CL1.08 |
Maintain hospitality industry knowledge |
| D1.HOT.CL1.12 |
Perform basic first aid procedures |
| D1.HOT.CL1.13 |
Perform child protection duties relevant to tourism industry |
| D1.LAN.CL1.01 |
Speak basic English at a basic operational level |
| D1.HOT.CL1.06 |
Access and retrieve computer-based data |
| D1.HSS.CL4.01 |
Establish and maintain a safe and secure workplace |
| D1.HSS.CL4.09 |
Provide lost and found facility |
| D1.LAN.CL10.09 |
Read general information texts or media |
| D1.LAN.CL10.10 |
Write a short message in English |
| D1.HOT.CL1.07 |
COMMUNICATE EFFECTIVELY ON THE TELEPHONE |
| D1.HOT.CL1.10 |
PROMOTE PRODUCTS AND SERVICES TO CUSTOMERS |
| D1.HGA.CL6.12 |
USE COMMON BUSINESS TOOLS AND TECHNOLOGY |
| D1.HFO.CL2.01 |
RECEIVE AND PROCESS RESERVATIONS |
| D1.HFO.CL2.02 |
OPERATE COMPUTERIZED RESERVATION SYSTEM |
| D1.HFO.CL2.03 |
PROVIDE ACCOMMODATION SERVICES |
| D1.HFO.CL2.06 |
CONDUCT A NIGHT AUDIT |
| D1.HFO.CL2.07 |
PROVIDE BELL BOY/ PORTER SERVICES |
| D1.HFO.CL2.09 |
RECEIVE AND PLACE IN-COMING PHONE CALLS |
| D1.HFO.CL2.10 |
FACILITATE OUT – GOING PHONE CALLS |
| D1.HFO.CL2.11 |
PROVIDE INFORMATION ABOUT IN – HOUSE – SERVICES |
| D1.HSS.CL4.08 |
ESCORT, CARRY AND STORE VALUABLE ITEMS |
| D1.HRM.CL9.03 |
MONITOR ROUTINE WORKPLACE OPERATIONS |
| D1.HHR.CL8.03 |
CONDUCT A STAFF PERFORMANCE ASSESSMENT PROCESS |