Kode Skema :
SKM/0560/00009/1/2019/15
Judul Skema :
TOUR OPERATION - LEVEL VI OLD
Dokumen Skema :
Ringkasan Skema :
Daftar Unit Kompetensi
| Kode Unit | Unit Kompetensi |
|---|---|
| D2.TCC.CL1.01 |
Work effectively with customers and colleagues |
| D2.TCC.CL1.02 |
Work in a socially diverse environment |
| D2.TTC.CL1.03 |
Implement occupational health and safety procedures |
| D2.TCC.CL1.04 |
Follow safety and security procedures |
| D2.TCC.CL1.05 |
Communicate effectively on the telephone |
| D2.TCC.CL1.06 |
Manage and resolve conflict situation |
| D2.TCC.CL1.07 |
Develop and update tourism industry knowledge |
| D2.TCC.CL1.08 |
Promote products and services to customers |
| D2.TCC.CL1.09 |
Perform clerical procedures |
| D2.TCC.CL1.10 |
Access and retrieve computer-based data |
| D2.TCC.CL1.11 |
Speak English at a basic operational level |
| D2.TCC.CL1.12 |
Process financial transactions |
| D2.TCC.CL1.13 |
Use common business tools and technology |
| D2.TCC.CL1.14 |
Perform child protection duties relevant to the tourism industry |
| D2.TCC.CL1.15 |
Perform basic First Aid procedures |
| D2.TCC.CL1.16 |
Develop protective environments for children in tourism destinations |
| D2.TRM.CL9.06 |
Maintain legal knowledge required for business compliance |
| D2.TRM.CL9.09 |
Manage and monitor innovative tourism program and projects |
| D2.TRM.CL9.11 |
Manage quality customer service |
| D2.TRM.CL9.14 |
Monitor and maintain a business computer system |
| D2.TRM.CL9.17 |
Prepare and monitor budgets |
| D2.TGA.CL6.04 |
Manage innovative tourism projects |
| D2.TFA.CL7.04 |
Manage contractual agreements / commitments |
| D2.TTA.CL2.17 |
Receive and process a reservations |
| D2.TTG.CL3.10 |
Establish and maintain a safe and secure workplace |
| D2.TTG.CL3.14 |
Manage and facilitate extended tour experience |
| D2.TTG.CL3.16 |
Develop/monitor ecologically sustainable tourism operations |
| D2.TTO.CL4.12 |
Monitor tourism operational |
| D2.TRM.CL9.05 |
Lead and manage people |
| D2.TRM.CL9.16 |
Monitor Tourism Operations Monitor Tourism Operations |
| D2.LAN.CL10.01 |
Read and write English at a basic operational level |
| D2.LAN.CL10.02 |
Write English at a supervisory level |
| D2.LAN.CL10.03 |
Read and write English at a supervisory level |